K2Awards Frequently Asked Questions
How do I find the specifications of an item?
All details about a product should be on the product page listed under the product description. If you do not see the exact information that you are looking for please contact them and they will be happy to help.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
How much does shipping cost?
Shipping cost is based on the items that you have in your shopping cart, how fast you need your order, and where you are shipping the order to. They offer FREE Ground and Economy Shipping on all orders over $97.00. If your order is not over $97 or you need your order expedited you will be able to calculate your shipping costs at the bottom left of each product page.
Can I make a change to my order?
Yes, but contact them as soon as possible! They understand that mistakes happen and if you catch an error, you can reply directly to your order confirmation e-mail with the change and we will make sure it is applied. Keep in mind, we are FAST. So if your order has already been personalized, an order change may be subject to a fee or require a new order to be placed.
How do I track my order?
Once your order ships, you will receive an e-mail with tracking information. This tracking e-mail will be sent to the e-mail address provided during the checkout process. Tracking numbers will also be posted to your order history page in your account dashboard.
I have a discount code that I got online. How do I apply it?
Discount codes can be applied while on the Checkout page. On the right-hand side, enter your discount code in the text field and click the blue ‘Apply’ next to the text field.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.