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Promo Detail: Make use of this promo code from KatchMe to save 20% Off.
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Editors' Pick 5
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Attention: College & High School Students – Get Up To 15% Off With These Coupons From Katch Me
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KatchMe Frequently Asked Questions
Do the prices shown include VAT?
All prices on the website are the actual prices you pay, which include VAT, but your invoice will show the VAT breakdown. The prices shown on the website do not include VAT. All UK and EU buyers pay UK VAT, which is included in the prices shown on the website.
Do you offer next day shipping?
Yes, they do! Their UK next business day service is DPD delivery.
Orders placed before the 4:30 PM weekday cut-off time will be shipped the same day and delivered to you the next day.
Please visit their delivery and shipping information page for complete details.
What is your refund policy?
Please use extreme caution when attempting to purchase a new item, as returned items must meet the following conditions in order to receive a refund.
Items must be unworn and unwashed.
Items must not be marked with cosmetics, fake tan or lotion, etc.
Items must have all tags attached.
Shoes have been tried on indoors and show no signs of wear.
Please ensure items are returned in their original packaging.
If I want to return an item, do I need to pay for postage?
Unfortunately they do not offer free return labels, but they do offer a tracked return label which you can create on the returns page at a cost of £2.50.
You can also choose to return using your own courier service, please note this is at your own expense and they recommend purchasing a tracked delivery service to return items. Make sure you keep proof of postage and proof in case the returned parcel is lost.
Can I cancel my order?
If your order has not yet entered their warehouse for processing, they can only cancel/amend the order details. Please contact them via email and they will do their best to accommodate your request, but they cannot guarantee that any changes will be made.
Do you have an exchange service?
Unfortunately, they do not offer an exchange facility. Simply return your item and reorder for an exchange.