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Can I cancel or adjust my order?
Sorry, once an order is placed, they cannot cancel or adjust it. Be sure to check your order before placing it to ensure it is completely accurate.
What is their current return policy?
They value you as a customer and your satisfaction is very important to them, please note that they are happy to replace any items that may be damaged in transit. They apologise, but due to the nature of their products, they cannot offer any returns or exchanges. If you have a problem with your purchase, please contact their customer care team at [email protected].
What is their shipping policy?
They currently offer free shipping on all US orders over $50. Free shipping discounts apply to standard shipping. They ship to all 50 states, Washington DC, USPO Boxes, US territories and APO/FPO addresses. Their packages will be shipped via Fedex or USPS. Orders outside the continental U.S. such as Hawaii, Alaska, Territories, APO/FPO will take longer depending on the address. Same fee. Taxes are included in the product price. They are based on the country of origin/manufacturing of the item purchased and the classification of that item. Keyssoulcare.com ships to over 20 countries around the world, with more coming soon.
Can I expedite my order?
The flat rate for 2 days is $24.95. You can change your shipping method before placing your order. Expedited orders will be shipped via FedEx. Note that FedEx does not ship on weekends or holidays. Please allow additional business days for processing. Please note that orders placed after 11AM EST will be processed by the next business day, and overnight orders placed on Friday will be delivered by Monday.
What payment methods does KEYS SOULCARE accept?
They currently accept the following payment methods:
Credit Cards - They currently accept all Visa, MasterCard, American Express and Discover credit cards from the US. They do not accept prepaid credit cards.
Debit Cards - All debit cards with the Visa or MasterCard logo can be used in the United States.
Afterpay - Please click the icon on the checkout page and follow the instructions.
PayPal - Please click the icon on the checkout page and follow the instructions.
Currently, keysoulcare.com does not accept money orders, checks or cash on delivery (COD).