Kitchen Restock Coupon | Apr 2024

How can I get an exchange?

They are unable to exchange items. However, they can generate a return authorization to enable you to return items.

What is Kitchen Restock return policy?

• Most regularly stocked items can be returned within 30 days of purchase. The one exception is consumables. Upon receipt of your returned item, you will receive a return credit. However, to earn this credit, the product must be unused and returned in its original packaging. They will issue the return credit to the payment method used at time of purchase after inspection of the returned product. 

• If your original payment method was by check, wire or ACH, they will provide you with store credit or a check refund. They are unable to refund shipping charges, nor can they apply them to the return credit. Customers are responsible for the cost of return shipping, including any duties or other expenses related to international shipping. 

Does Kitchen Restock charge a restocking fee for returned items?

In order to cover the cost of processing returned items, they deduct a restocking fee from your return credit. This fee is 30% of the returned item’s cost for commercial locations. For residential locations, the fee is 35%.

How long will it take my order to arrive?

Items that are in stock at the time of your purchase typically ship within 1 or 2 business days. Before checkout they provide an estimate on delivery date based upon previous orders on the cart page. Note that white glove delivery service typically adds 5-7 days, during peak seasons and holidays there may be additional delays on delivery.

I received an item that is different from what I ordered. What can I do?

If you believe you received an item in error, please return the product to its original packaging unused. Next, contact their customer success team. Their support staff will work with you to reship the correct item or will issue a full refund. Additionally, they will cover the cost of any required shipping. Note that they reserve the right to request a photo of the item that was shipped incorrectly.

Will I receive any updates about my order?

As with other e-commerce companies, their primary form of communication is email. By default, they will send all order updates to the email address you provided at sign up or during the checkout process. Therefore, please be sure to provide them with an accurate, legitimate email address.

Will my entire order come in one shipment, or several?

• They will try very hard to ship your entire order in one package. However, in some instances, multiple packages are the only option. In this case, they will send tracking information for each package to the email address you provide at checkout. Additionally, if multiple packages are required, the total shipping fee will be charged only once, and only on the first package. 

• If you would like to receive part of your shipment via expedited shipping and another part via regular shipping, they ask that you break them down into two separate purchases.

What payment methods does Kitchen Restock accept?

They accept all major credit cards. This includes Visa, American Express, Mastercard and Discover.