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Promo Detail: No one wants to pay full, including you. Then, click here and copy this promotion code. You’ll take 5% Off using this code when you shop and check out at KPOPTOWN.
How much is the shipping cost?
The shipping cost depends on the package's weight, destination country and carrier. Please add your items into the cart. Their system will automatically show your shipping cost after you decide items and shipping address.
Do you ship to my country?
Sure, they ship to almost all countries. But shipping to some African and Middle American countries is restricted.
If you cannot find your country during the check-out, feel free to contact their customer service.
How do I cancel my order?
Please contact [email protected] and ask for cancellation. They will cancel your order and get you a refund within six business days.
However, cancellation could be rejected under certain circumstances. If the package already shipped out or the packing was already done, for example, the order cannot be canceled.
How can I make my payment in Kpoptown?
You may pay through Paypal. You will see the options during the check-out.
Paypal usually offers credit card options, but if the website does not show the option, feel free to contact their customer service; they will send you a payment-requesting mail directly and help you finish the payment with your credit / debit card.
Are photocards included in my album?
The photo card usually comes with only the first-press, but it varies among albums. They usually make it clear on the item page, so please check the item description for the album. If you place your order during a pre-order period, the album is the first-press for sure, but after that, they cannot make sure that you will get a first-press. The manufacturer does not display the press version on the cover, and they are not able to check the inside because the album comes completely sealed.
How can I convert my loyalty points into a voucher?
To convert your loyalty points to a voucher, please log in your account and go to the “My account” page. On the bottom, you will see “My loyalty points”.
In the loyalty point page, click “Transform my points into a voucher." at the bottom of the page.
You can also check your remaining gift vouchers at “My vouchers from loyalty points” section. A gift voucher is available for one year.
Each voucher has a voucher code. During the check-out, you may see a blank for a gift voucher code. Please type in your code and apply the discount.