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How long does it take to process my order?

It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock, and that they are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. Express orders placed before 1:00 PM Central typically ship the same day. Express orders placed after 1:00 PM Central on a Friday will ship the following Monday. 

How are international orders shipped?

Orders shipped via Expedited International Shipping may require additional time in transit due to the increase in package volume as a result of COVID-19. Please keep this possible delay in mind when selecting your shipping method. Refunds are not provided for shipping if a package isn't delivered by the estimated delivery date.

Who pays for shipping a return?  

US Customers may return products using a prepaid return shipping label or the shipping carrier of their choice at their expense. By opting for a prepaid return shipping label, $9.99 will be deducted from your refund for each prepaid return shipping label used. Returns consisting of multiple packages will require one prepaid return shipping label per package; please complete a separate return for each package.

How will I be refunded?

Please view their Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases, the actual price of shipping may exceed the amount originally charged for shipping, the difference in shipping cost will be deducted from any refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed.