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LALO USA (42)
All 42
Editors' Pick 5
Coupons 9
Deals 33
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LALO USA Frequently Asked Questions
How soon will I get my refund?
Once they receive your items at our warehouse, and they are inspected, your refund will typically be processed within 48 hours.
Depending on the financial institution, it may take 5-7 business days for the balance to appear in your account.
Discounted items are final and cannot be returned or exchanged.Orders placed with store credit, can only be refunded in store credit.
Returned items must be unwashed with no visible signs of wear and tear.
No return or exchange will be accepted for items damaged by misuse or abuse.
This policy applies to the US and Canada only, for international returns, please email them at [email protected].
Do I need to return the product in its original packaging?
They ask that you please ship your return in its original packaging to protect it from damage during transit.
If you no longer have the original packaging, it’s not a problem.
Please ship your return in your own packaging or materials provided by your local courier.
How does the warrenty work?
Gather all necessary information; Item Number, colour, photos of the defect, date and place of purchase (attach a copy of your receipt).
Complete the online Warranty Claim Form that can be found here.
Once completed please send to [email protected]. Remember to include all relevant information and photos to avoid delay in processing your claim.
After your claim has been reviewed by their Customer Care Team, you will receive an email with further instructions.
Is an order slip or return form required?
Yes! They do require an RMA (Return Merchandise Authorization) form to be placed inside the box prior to shipment.
This ensures they can identify whose return/exchange this is.
They will email you with this form and a return shipping label (in most cases) when approving your exchange.
If for some reason you do not receive this form, please email [email protected] and we will be sure to get one over to you!
What is the shipping policy?
Standard processing times range from 1-3 business days and standard shipping times range from 3-5 business days (excluding weekends and holidays) depending on the geographical location.
Their goal is to process your order as quickly as possible!
Due to shipping volume and holidays your order make take up to 2 weeks to be delivered to you.
Most orders placed by 11:00 AM PST will ship the same day. Please note that orders placed on Friday after 11:00 AM PST will not ship until the next business day.
Estimated delivery dates are estimates only and are subject to change due to weather conditions, holidays, unforeseen circumstances and pandemic related delays.
Estimated delivery times do not apply to orders shipping to Military addresses, PO Boxes, Hawaii, Alaska or outside of the United States and Canada.