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Promo Detail: Purpl offers exclusive discounts for the disabled community. To sign up you will need to upload a photo of one of their approved disability documents.
How can I find out if you'll be getting a restock of a product I want?
Due to high demand, some of the items on their website do sell out very quickly. They do include the option to sign up for back in stock email notifications on all of their sold out products. Simply go to the product page of the product your after where you will see the option to sign up to be notified. It’s also worth checking back as the site is regularly updated.
My discount code didn't work?
Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact their Customer Service team with your discount code and they will be able to advise you further.
Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with their Customer Service team with your order details. Please make sure to send them your order number so they can investigate your order status for you.
Is your packaging recyclable?
Yes, their current mailing bags are made from 100% recycled materials & are 100% recyclable. They’re currently working on their phone case molds and packaging to make them 100% recyclable too.
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact them!
I’ve made a mistake with my order; can I change it?
Once you have placed an order with them, their team work hard to make sure they are promptly starting to pack and process your order, therefore once your order has been placed, they’re unable to amend or cancel your order, so please make sure your order is correct before the final checkout stage.