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LiveAquaria Frequently Asked Questions
What are the benefits of Auto Delivery?
Direct-to-your-door delivery so you avoid running out or lugging heavy items from your vehicle.
ALWAYS getting the lowest price on every Auto Delivery order (when your order is shipping, and the item is on sale, you receive the sale price).
Multiple quantity reorders of each product at a time (for example, two containers of Reef Salt every month).
Flexible shipment dates - you can adjust them at any time up to 5 days prior to your next scheduled shipment.
Earn 10% Reward Points - Auto Delivery orders now earn 10% Reward Points.
Can I add to my order after I have already finalized it?
Once you click the Finalize Order button, you will be authorizing LiveAquaria to charge your credit card or other payment type. You will be unable to make further changes to your order. They apologize for any inconvenience.
I have a gift certificate can I use it on aquarium supplies (hard goods) and aquatic life?
Yes. Both their Gift Certificate and online e-Gift Certificate can be redeemed on aquarium supply as well as aquatic life orders. LiveAquaria Gift Certificates make the perfect gift for aquarium owners!
How does LiveAquaria determine if heat packs or ice packs are needed?
Each morning before any orders are packed, a designated person evaluates extended weather conditions for the day, night, and the following day of each state. After reevaluated by a second person, the weather information is then sent to their shipping facilities. Based on the specific weather information, packages will include ice packs, heat packs, or nothing.
Can I make a return at LiveAquaria?
LiveAquaria accepts returns within 30 days for store credit for the purchase price of the returned item.
Return of electrical equipment for exchange or store credit is limited to 30 days from the date of purchase. Beyond 30 days, please contact the manufacturer for repair or replacement as covered by the manufacturer's warranty.
Returned products must be unopened and in the original packaging to receive full store credit. Products that have been opened, used, or lightly used, will incur a 15% processing fee. Upon receipt of the returned product, store credit will be applied, minus the processing fee.
How do I change a scheduled Auto Delivery shipment?
You may postpone scheduled shipments, change your frequency, and update the quantity of any items in your account by logging in to your account online or calling 1-800-334-3699. You may make modifications to any item up to 5 days prior to its next scheduled shipment.
Can I earn Reward Points on Auto Delivery Orders?
Yes, Auto Delivery orders now earn 10% Reward Points. To take advantage of this offer, you must be enrolled in their LiveAquaria® Rewards Program. Enroll during check out or visit My Account today and enroll now!
Can I use Reward Points on Auto Delivery Orders?
No. They apologize, but at this time, Rewards Points may not be applied towards future Auto Delivery shipments.