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Can they guarantee the defects?

• Lume Cube, Inc. will replace any equipment showing any indication of defects within one year of purchase. Lume Cube, Inc. reserves the right to determine in its sole discretion whether the equipment is defective. To begin the replacement process, the owner of the defective equipment must provide an order number if purchased directly from Lumecube.com or, if purchased from an authorized dealer/reseller, a proof of purchase with the date of purchase and a shipping address where the customer can receive the replacement equipment.

• Once it is proven that the device was purchased within 1 year, Lume Cube, Inc. A return authorization number or RMA# will be issued. If defective goods are purchased within 30 days, please visit www.lumecube.returnly.com to start your return process. If the defective equipment is not purchased within 30 days, the customer is required to send the defective equipment back to Lume Cube, Inc. Headquarters, where the warranty team will inspect defective equipment. If the device is found to be defective, a replacement device is sent to the given address.

How to refund?

• Lume Cube, Inc. will find any returned product that the customer is not satisfied with within 30 days of purchase. To begin the return process, customers need to provide the order number of the order placed on their website. Lume Cube, Inc. does not accept returns from any other authorized dealer or distributor of Lume Cube products.

• Please visit lumecube.returnly.com to start your return process. Lume Cube will refund the purchase price of returned items and will not refund any taxes, import duties or shipping costs. Lume Cube, Inc. will refund only the same form of payment used to place the order. All refundable items must be returned. Lume Cube will only accept returned kit/bundle items if the entire kit/bundle has been returned. Lume Cube, Inc. does support a 30-day money-back guarantee and authorized resellers are willing to replace or accept units returned by Lume Cube, Inc customers.

What is the accessibility policy?

Lume Cube aims to reduce the technical barriers to disabled people accessing the site. They understand that individuals with a variety of disabilities may seek information on their site and their goal is to have those individuals access the content, features and functions offered through their site. With the above in mind, they have taken many steps to make the site easy to access.