What is the shipping policy?
Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only). The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable. For Canadian, you will enjoy free shipp once your order over $75 for Standard delivery and the shipping time is 2-4 business days. For American, you will enjoy free shipping with no requirement if you choose Standard delivery. For Australia, United Kingdom and Germany, duties and taxes are calculated and paid at checkout and there are no additional charges upon delivery. For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for.
Do you ship to my country?
They ship to the following countries: North America: Canada, Puerto Rico, United States of America. Oceania: Australia, New Zealand. Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom. Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand. Middle East. Kindly note that they do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
What is the return policy?
They offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up. Your return will be processed within 7 business days from the time they receive it in their warehouse.