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Muay Thai Factory Frequently Asked Questions
What are the payment methods they accept?
They accpet many types of payment:
Paypal ( Credit card / Debit card / Bank transfer )
Credit card - Pay through Paypal. You can pay WITHOUT creating a Paypal account.
If you can't use Paypal, please contact them.
Do they have stock?
Most of their products are in stock and ready to ship. Their inventory level is real-time updated and you can check the availability of each product through its product detail page.
They reserve the items you purchase once your payment is received. So, please make your payment immediately after placing your order to secure your items
An in-stock item can be dispatched (sent out) within 1-2 working days.
A customized/made-to-order item needs extra time for production. Production time varies from few days to several weeks, depending on brands, and models. Once the production finishes, your whole order will be dispatched promptly. Please check the production time on each product detail page
How long does delivery take?
Delivery time depends on shipping methods. There are 2 shipping methods: Regular registered airmail and Express mail. All products are shipped from Thailand.
Can they ship to my country/location? How much is the shipping cost to my address?
Yes, they ship their products worldwide. Shipping rate is calculated automatically when you put an item into your shopping cart. Shipping cost depends on weight, volume, and destination countries. In case that your location/country is not listed, please contact them.
Will I get some discounts on shipping when purchasing multiple items?
Yes, you will save shipping cost when buying multiple items. The shipping cost will be reduced when you buy more than one item. The shipping cost is calculated automatically and shown in your shopping cart.
What is the tracking number? How to track my parcel?
Please log in here: Your Account. Click on the order number to see the details of your order. Tracking number is shown above your shipping address. You can click "Track" to track your order.
Can I make some changes to my order before shipped?
It depends. If all the items you order are in stock, it's not possible to make any change as they normally dispatch your order immediately. For an order with some made-to-order/customized items, changing is sometimes possible within the first 48 hours.
However, if the production of the items has been started, changing is not possible. Therefore, before submitting your order, please make sure that your order are correct.