10% Off Natural Form Coupons | Apr 2024

Can I return the wrong order?

• In the rare instance you receive the incorrect size or model, contact them so they can correct the mix-up immediately.  

• If you are in need of a bed that evening, simply accept the bed and use it as your own until the exchange is made.  

• They make an effort to recycle or donate all gently used returns.

When will I receive my order?

• Whether you opted for standard front door delivery or White Glove set-up, their delivery partner will contact you to schedule your delivery date.  

• The day before delivery, their delivery partner will reach out to confirm your four-hour delivery window.

• Please know that their four-hour time windows are accurately hit 95% of the time.  If necessary, you have the option to cancel the delivery for another day at no cost to you.

What to do if my mattress is damaged during shipment?

• Don’t panic!  If you notice your mattress is damaged during delivery, you have the option to refuse the merchandise and they will create a new order to be processed and exchanged within 5-7 business days.  

• If the damage isn’t noticed upon delivery, please contact their customer service for further instructions.

How to prepare for the delivery day?

• Be sure to double check that the product will fit through all the pathways necessary to complete the delivery.  

• If your delivery cannot fit into the room it was intended for, it will be taken back to our facility and a different size can be sent. You may be subject to additional charges for this should it occur.

If the wool cover is dirty, how should I clean it?

• When washing the wool cover, use a non-enzyme detergent, such as Woolite. 

• Dry on low or no heat, making sure there is ample room to tumble, this prevents any scorching or shrinking to the cover (scorches or shrinkage is not covered under the warranty).  You may also hang dry.

• The wool cover will shed out considerably when washing and drying, this is completely normal.   The wool will appear to “fluff up,” this is also normal.