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Details 05/30/2025
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Natural Instinct Frequently Asked Questions
Do your offer sample packs?
Unfortunately, Natural Instinct are unable to offer samples not only due to the logistics involved to ensure the food arrives with you frozen but also because Natural Instinct recommends a gradual transition to raw so it’s not something that is easy just to try. However, Natural Instinct would suggest you visit one of the stockists near you as they may be able to help. Natural Instinct supply many of the stockists with samples for new customers.
What is the minimum amount I have to order?
the minimum order weight for delivery is 5 kilos of food. This is to ensure the food remains frozen during transit. The system will not allow you to process an order for less Natural Instinctight than this unless you are using the Click and Collect option. If you do not have enough space to store 5 kilos of food, then Natural Instinct suggests you visit a local stockist or visit the store in Frimley where you can buy less than 5 kilos.
What payment methods do you accept?
Natural Instinct currently accepts all major credit and debit cards. Natural Instinct also accepts PayPal. Natural Instinct does not accept American Express.
How will my order arrive?
The products will be packed securely in a polystyrene box and that sits tightly inside an outer cardboard box. Natural Instinct uses air pillows to fill voids. The majority of the packaging is widely recyclable.
Do you offer a Click and Collect Service?
Yes, Natural Instinct does! Just place your order in the usual way and select the Click and Collect option at the checkout. The team will ensure your order will be ready for your collection. Please do allow at least three hours’ notice during the normal shop hours of 9am to 5pm Monday to Friday and 10am to 2.30pm on Saturdays. Please remember to bring your Bag for Life or boxes with you as Natural Instinct does not supply plastic bags for boxes for Click and Collect orders.