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New Directions Aromatics (39)
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Coupons 36
Deals 3
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Save Up to 10% Off on Your Purchase Over $500 at New Directions Aromatics (Site-Wide)
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New Directions Aromatics Frequently Asked Questions
How does return work?
They have a 100% customer satisfaction policy. If returned intact, products may be returned within two weeks of receipt for a refund of the cost of the item. Again, they must receive all returns within 15 business days to be eligible for a refund. Refunds or credits may take up to 1 month to process, depending on the volume of returns. It may take your financial institution 8-10 business days from the date you receive their credit memo via email to process the refund before it appears on your statement.
Is there a restocking fee for returns?
All subjective returns (provided there is no error with respect to the NDA) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater. Authorized returns older than two weeks will incur a 30% restocking fee, or a minimum of $10, whichever is greater.
Do they offer coupons?
All orders over $500 will receive an additional 2% discount. Along with the 3% online discount, all orders over $500 will now receive a total of 5% off the order, plus any additional special discounts up to 10%. Only one coupon is accepted per order. Coupons and special offers are only valid for orders on the coupon validity date.
What is their shipping policy?
Their default shipping agent is FedEx. All orders are shipped from their central warehouse in Canada. U.S. orders are shipped to their distribution center for further shipping without customers paying additional brokerage fees or customs fees for standard shipping.
Can I cancel my order?
Orders are usually processed within three (3) hours of submission, but actual times vary by season. Orders placed on weekends may be processed before normal office hours on Monday morning. All orders cancelled after factory completion will be subject to a 20% restocking fee.