Details
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How to get refund?
To start filing tax returns, please fill out their tax returns. They will send you the return material authorization (RMA) number and pre printed shipping label. RMA is valid for 14 days from the date of issuance.
Where possible, the products should be returned intact, and the documents and original accessories should be intact. The RMA number is included in the package. Attach the shipping label to the box or parcel for return.
You are responsible for the returned items before they arrive at our return center. They suggest that you keep the mailing certificate.
After you receive and verify the product, you will receive a confirmation email with the details of the refund.
Nuheara will refund the cost of the product, excluding any freight, provided that you return the product intact and provide proof of purchase.
Your refund will be paid within 14 days after they receive the product.
They reserve the right to inspect products and verify faults. You are obliged to return defective products to nuheara for evaluation, and the products must be returned under reasonable conditions, with documents and original accessories intact, as well as purchase certificates, original packaging materials (if possible), shipping labels and packing lists.
What is their return policy?
If you change your mind about purchasing nuheara products, or the performance of the products does not reach the level you think it should be, you may have the right to return the products according to the following terms:
Nuheara manufacturer's warranty.
Supplier's return policy.
Nuheara 30 day money back guarantee.
Australian consumer law.
Us warranty.
UK and European warranty
- If you encounter any problems with the use, performance or enjoyment of the products you purchase at www.nuheara. Com or directly from nuhera, please submit a support ticket so that they can help you solve any problems as soon as possible.
- If you purchase products anywhere other than www.nuheara. COM, you must return it to the original place of purchase for refund or exchange, and abide by its return, exchange and refund policies.
- Nuheara offers a 30 day money back guarantee to all customers who purchase directly from their website. If you just change your mind, please follow the steps below to refund, minus the restocking fee.
- The 30 day refund guarantee period starts from the date of delivery of the product to the customer. The refund is valid only if nuheara receives the product within 30 days from the date of delivery to the customer.
- Iqbuds2 max+oto Pro tinnitus bag: if the customer purchases iqbuds2 max+oto Pro tinnitus bag, the customer has 30 days to return iqbuds2 Max products to nuheara.