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Onforu (45)
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Onforu Frequently Asked Questions
What if my order was damaged in transit?
If you notice damage while the carrier is on site, Do not take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage and offer your order number to contact the customer service team within 3 days. They will negotiate with the customer to resend the package or refund.
After the product has been altered, they will not be able to help with any complaints of damages, including visible or material defects.
What are the shipping, delivery and cutoff times?
Stated shipping and delivery dates are estimates only, which can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.
When will my order be shipped?
Shipping times kick in when your item(s) have left their distribution center. Please allow for 1-3 business days for processing at their distribution center according to their stock before your order is shipped.
Within 24 hours on working days (Monday~Friday: 9:00 am to 18:30 pm, GMT+8:00).
Within 72 hours on weekends and holidays.
What to do if I didn't receive my refund on time?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact them at [email protected].
Please contact their Customer service at [email protected] to get the returned address.
They ensure you will get an answer within 24 hours (Except weekends and holidays).
So if you encounter issues during this period, please don’t worry, they will get back to you as soon as possible after they are back to the office.