Promo Detail: Get 10% off entire order, minimum purchase of $50.00.
Expiry Date: 10/02/2024
Promo Detail: Get 10% off entire order, minimum purchase of $50.00.
Expiry Date: 10/02/2024
Promo Detail: Save 30% Off Storewide at Novostella!
Expiry Date: Expires in 5 days
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Expiry Date: 09/30/2024
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Expiry Date: 10/19/2024
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What should I pay attention to when returning a product?
Unless the item is damaged or missing parts due to their error, it is your responsibility to pay for shipping to return it. After receiving and inspecting the item, they will email you to let you know if your refund request has been approved or denied. If your request is approved, your refund will be processed according to your original payment method.
What is Novostella's return policy?
Novostella offers a 30-day money-back guarantee. If you are not completely satisfied with your purchase from novostella.net, you should provide them with the tracking number within 3 days after contacting them and getting a return address. The whole process should be completed within 30 days of delivery, then you can get a full refund. Please note that Novostella will only process returns for items purchased from novostella.net.
Do they support free shipping?
They offer free standard shipping site-wide, and this shipping policy only applies to orders shipped to the US, UK and EU. For delivery to other countries and regions, please contact them ([email protected]) to confirm shipping and delivery date before placing an order.
How soon can I receive my goods?
To save you waiting time, they have added expedited delivery to guarantee you receive your product within 3 days of shipping. After your payment is verified, it may take up to 48 hours for your order to be processed and shipped. This does not include weekends or holidays. Items purchased after 16:00 (GMT+8) will be shipped by the next business day. If you place an order after 16:00 (GMT+8) on Friday, your order may be dispatched the following Monday (excluding public holidays). Once your order has shipped, you will receive a shipping confirmation with a tracking number via email.