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CLAXY (48)
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CLAXY Frequently Asked Questions
How do I return a product?
If you want to return an item, you may do so within 30 days of receipt as long as it is defined as a returnable item. The item should be in new, uninstalled condition and original packaging. Feel free to contact Claxy’s customer service team. For more information, please check out in the Return & Exchange at the Footer.
What if I receive a wrong order or item?
They are sorry for the inconvenience caused to you, please take pictures and send to them or chat with their helpful online customer service team. Once they check out and confirm, they will need your help in packaging up (in original packaging) the wrong item and sending it back to them. They will then reship the right one for you.
Can I make changes or cancel my online order?
Sure, please contact them within 24 hours once you make the order. They can help you change or cancel your order as long as your order have not been shipped out.
If I have a complaint, who should I speak to?
They want to know immediately when you are unhappy about your experience. Please contact Claxy’s customer service team right away and they will make their best efforts to address your concern.
What if I receive a damaged or defective item?
They are sorry for the inconvenience caused to you, please take pictures and send to them or chat with their helpful online customer service team. Once they check out and confirm, they will need your help in packaging up (in original packaging) the damaged or defective item and sending it back to them. They will then reship a new one for you.
When will my order arrive?
They will ship your order within 48 hours, and once it is shipped out, you can get it in the next 4-6 business days.
How can I know when my order will arrive?
You can log in to your guest account and check out the status of your order. They will also send you emails or SMS to keep you informed of the status.
How do I get my refund once I have returned an item?
They realize that refunds are a priority for their customers. Once they have received and inspected the item, they are usually able to apply the refund onto the original payment card within 48 hours.