Pactimo Frequently Asked Questions
Do you hold stock?
Please use their Instant Exchange feature to claim available stock and have your new order created immediately. A valid credit card is required to place a $1 hold charge.
When the returning item is in transit, they will remove the hold. If the returning item is damaged or not in sellable condition, you will be responsible for the cost of the new item.
Are returns free of charge?
If you're requesting a refund back to your original payment method, they charge a $5 shipping fee for using their shipping label. The amount will be deducted from your refund. If you request store credit the $5 shipping fee will be waived, and you will receive your full value on an electronic gift card.
What is Made -To -Order item?
All Made-To-Order (MTO) garments, which includes Jersey for a Cause items, are a collection of individually produced items. They do not carry these items in stock, and they are made after being ordered.
They typically take 16-28 days from the date of purchase to receive. Once your order has shipped, they'll send you a shipping confirmation email with a tracking number.
How long does it take to fulfill an order?
Fulfillment takes place Monday thru Friday, not including holidays or office closures.
If you placed your order before 10 am MST on a weekday (Monday – Friday) they make every attempt to process your order the same day.
Orders placed between Friday and Monday morning before 10 am MST are expected to ship on Monday. Orders placed after 10 am MST are expected to ship next business day. Extenuating circumstances may apply to expected fulfillment timelines.
How long does it take to process a return?
Please allow 3-5 business days upon arrival of your return for them to process your return and initiate a refund. A credit will be issued to the original credit card for the item(s) amount, less the $5 shipping cost.
It may take up to 5 business days to see your credit refunded back to your account. If you selected store credit, the full value of the item(s) will be sent as an electronic gift card on the same day.
Do you offer stock updates?
They do not have a back ordering system. If you are unable to add an item to your order, this means the item is unavailable and you will need to wait for it to come back into stock before purchasing.
If you would like to be notified when stock becomes available, please follow these steps: Go to the product page, select your size and color, click “Notify Me When Available”, and enter your email.
What is your warranty policy?
Pactimo will replace or repair any garment to restore the original function without charge for the lifetime of the garment. If the product is no longer available to replace, they will issue store credit.
However, just remember, all good things must come to an end, including your most beloved garments. No chamois can last forever. Please do not try to prove them wrong… for the sake of just about everyone!
