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Parts Geek Frequently Asked Questions
When can I receive my order?
Ground orders are usually delivered within 3 to 7 working days. Some orders may take more than 7 days. Truck freight orders are usually delivered within 7-12 working days. All truck shipments will be arranged with the customer through the carrier and a valid daytime telephone number is required. Overnight delivery and 2-day delivery are not guaranteed. If you choose overnight delivery or 2-day delivery, it only means that you will arrange to use the service to send it out. Please note that overnight orders placed on Friday will be delivered on Monday, except holidays. They do not offer delivery services on Saturdays, Sundays or holidays.
How about tracking my package?
The tracking number is usually provided within 2 to 3 working days after the order is placed. (some orders may take more than 3 days) all tracking numbers will be sent by email to the email address you provide at the point of sale. You can also track your order by providing your order number and email address.
Can I change the order?
They cannot accept order changes. After placing an order, they immediately start the ordering process. If you enter the wrong address when checking out, they suggest that you contact the shipping company as the recipient of the package when you receive your waybill number.
How can I send my return?
Check that all parts you wish to return are included in your RMA email.
They strongly recommend that you return your items through a transport carrier who can provide you with insurance and tracking numbers in case of loss or damage.
All returns should be able to be tracked from the time you ship them to the time you sign on the dock.
Please make sure the correct RMA number is clearly written on the outside of the shipping box.
Please do not write on the "box" where your parts enter, because your product will not be considered "resolvable".
All returns are prepaid by the customer. No matter which party is at fault, they will not provide return freight compensation.