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Patagonia (27)
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Patagonia Frequently Asked Questions
Do merchandise credits or gift cards expire?
Nope! Patagonia gift cards and merchandise credits do not have an expiration date or inactivity fee. To ensure an easy shopping experience, hang on to all relevant gift card or merchandise credit information.
Why didn’t I receive my order or shipping confirmation email?
They send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information.
If you do not receive these emails, please check your spam/junk folder. Contact Customer Service (see the bottom of this page) to have these re-sent.
Can I cancel or make changes to my order after placing it?
Their top priority is to get you into your gear quickly. Once an order is placed, we begin processing it immediately. They are unable to make changes to an order after it is placed. Please contact Customer Service using one of the methods listed at the bottom of this page to discuss your options.
When can I expect to receive my Digital Gift Card?
Gift Cards are typically emailed within 24 hours. During peak times (like holidays and sales), processing can take 1-2 days. Each Gift Card recipient will receive a single email with the card number, PIN and gift message if added.What is the Return Processing Times?
Return processing typically takes 7-10 business days after the package is delivered to their warehouse.
During peak times (holidays, sales, special events, etc.) it can take longer than normal to process.
Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.
If you need to track your return, please follow the link in your return confirmation email.
How do I find a style number for a Patagonia item?
Each Patagonia product has a unique five-digit style number printed on the white tag stitched into the garment. It will have STY, ITEM or STYLE in front of the number, and sometimes it will have letters and numbers behind it—those denote the season and year it was made.
So, the tag might say: STY54321FA18. This would be style #54321 from Fall 2018.
Along with the style number, the tag will always have RN 51884 and a PO number. These are not the numbers that identify your item.