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PatioLiving Frequently Asked Questions
What is Return policy of Patio Products USA?
If for any reason you are unsatisfied with your products bought on patioproductsusa.com, you can retturn the items in their original packaging and with a RGA number and original accessories in the box within 30 days of receiving the product. If you initiate return after 30 days, your request will not be accepted. To initiate a return, you must a return request here, and then you will receive a RGA number and some return instructions. After viewing the instructions supplied to you, you are expected to send your return items in a traceable shipping method like UPS and FedEx. After they receive your package, they will inspect it. Upon inspetion, they will give you a refund in the original form of payment. The credit will be returned back to your account within 5-10 business days from the day the item is received back.
What is Shipping policy of Patio Products USA?
Patio Products USA provides FedEx and UPS ground shipping service to everywhere in the US as well as Southern Canadian Territories. They supply free delivery service for most products. For all other lines, you will be charged a flat rate of $15 for orders less than $49 within the United States. For orders delivered to Hawaii and Alaska, you will charged an additional shipping fee of $50 on any order. For orders dlivered to Canada, the customer is liable for all duties and taxes unless the manufacturing line is part of their Preferred supplier list.
What payment methods does Patio Products USA accept?
Patio Products USA accepts the following payment methods such as Paypal, Paypal Credit, Visa, Mastercard, Discover and American Express.
Does Patio Products USA offer cancellation service for custom items?
- No cancellations on custom products:
- Custom shade sails cannot be returned.
- FIM Umbrella's cannot be returned and cancelled if an order is processed.
- Infratech controls are custom and can't be cancelled once the order is placed.
- Most Galtech International Sunbrella fabrics are custom cut and can't be cancelled if the order is placed.
If I cancel my order, Can I get the refund?
As long as your cancellation request is confirmed and cancelled by the manufacturer, you can get a refund. While your order is too late to cancel, a refund won't be issued. If you don't want the products but a refund, you can initiate a return. Once inspection, your order will be eligible for a refund.