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Do you have shipping policy?

Free Shipping over $59: Free Economy Shipping only applies to orders that CAN be shipped via this shipping method. See Economy Shipping restrictions below. Orders must be over $59 before shipping & tax (if applicable), order weight not to exceed 80 lbs. Orders over 80 lbs is subject to a $5 per 10 lbs overage charge. 

What is return policy?

• If you are not satisfied with a product, simply return it within 30 days from the date of delivery for a refund. Note: Shipping charges are non-refundable. Customers are responsible for sending the product back to them unless the product arrived damaged or defective. They will exchange the defective product within 30 days from original order date. Once the 30 days have passed, then you must contact the manufacturer for warranty replacement, no exceptions. If the item does not work to your expectations, you may return it for a refund but there are no refunds on the original shipping or return shipping. All they ask is that you follow the requirements for any returns to PETGUYS.com: Notify them via E-Mail to obtain a return authorization number (RAN#). Returns without a RAN will be refused and returned back to shipper. 

• Write the RAN# clearly on any side of the shipping carton or shipping label. All returned merchandise must be in original unaltered condition with all manufacturer accessories. Include a note with a short explanation on the return. You must choose a shipping carrier utilizing a package tracking method for proof of delivery. They are not responsible for lost returns if you do not utilize a delivery tracking system. PetGuys.com will refuse any returns sent C.O.D. They will gladly ship an exchange at their expense for defective merchandise but if a refund is requested, only the product will be refunded. Original shipping cost is not refundable. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 15% restocking charge as well as a shipping & handling charge for replacement shipment. During certain circumstances, PetGuys.com will send out replacements for defective items or mis-shipped items before the original has been returned back to them. Please note that PetGuys.com reserves the right to charge you for the defective or mis-shipped items if they are not returned back to them within 3 weeks after the replacement was sent.