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PK Grills (19)
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Deals 18
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PK Grills Frequently Asked Questions
Can I enjoy free shipping at PK Grills?
Yes. They may offer free shipping from time-to-time on a promotional basis on certain products or on orders in excess of a dollar amount identified by them.
Free Shipping only applies to shipping destinations within the contiguous United States.
Certain items may not qualify for free shipping regardless of order total.
Items that do not qualify for free shipping will be clearly marked. If free shipping is offered, it will only apply to STANDARD SHIPPING.
Do they surcharge for heavy items?
All Standard Shipping charges are calculated based on total value of your order and may include any shipping carrier chosen by them.
Some large or heavy items may require additional shipping and handling charges.
If an item requires additional shipping and handling charges they will clearly mark this requirement on their website. In most cases, they charge a “flat” rate to ship these items.
What are the shipping methods offered by PK Grills?
While they reserve the right to use any shipping carrier they chose, most orders will be shipped by FedEx , UPS or USPS.
You must provide them with an accurate street address for delivery.
In some instances larger items may be delivered via truck freight.
Items shipping via truck freight are clearly marked on their website.
Does PK Grills offer expedited shipping?
Yes. Where applicable, all Expedited Shipping charges will be quoted on an order by order basis.
These quotes are based on the selected shipping method, distance, weight, dimensions, and the amount of boxes or pieces of the shipment.
Orders must be placed 12:00 PM Central Time and “in stock” to qualify.
Some items will not qualify for Expedited Shipping. Expedited Shipping delivery is available Monday – Friday only.
What is the return policy for unused, new and resalable items?
For all other new, unused and resalable PK branded items, you may return them within 30 days of the date of sale for a hassle-free, full refund of the amount paid for the items, less shipping.
In the event of an exchange of a defective product, PK will pay for shipping on the outbound replacement product.
All returns and exchanges must include all of the original parts, components, packaging and manufacturer documentation for refunds to be issued.
Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge.
Place your name and order number on the package for efficient identification.