Details
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What is their return policy?
Filters must be unused and in resale condition. If the filter is dirty, soiled or damaged, the seller will refuse a refund. Please carefully review the measurement/cross-reference information etc. If you have any questions, please contact them! They are happy to help! If your filter needs to be replaced due to a malfunction, please contact them for warranty replacement information.
What is their shipping policy?
Most orders are shipped within 24 hours. If for some reason they are out of stock at the warehouse closest to you, they will ship from the closest warehouse within 10 days. Orders are shipped through FedEx SmartPost in partnership with USPS. They work together to provide streamlined processes and reliable delivery. By using the United States Postal Service? (USPS) for final delivery, FedEx SmartPost is the most efficient and cost-effective way to reach every U.S. address in all regions of the United States. Covers every residential address in the U.S., including PO Boxes, APO, FPO, and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and all other U.S. territories. Residential or Saturday delivery is free. The limit of liability is $100.
What is their warranty policy?
Their cartridges are warranted against defects in materials and workmanship. The liability of the manufacturer and PoolFilters.biz is limited to replacement and excludes any liability for incidental, consequential or other damages of any kind. Warranty does not cover shipping, labor, installation or any other loss or expense incurred during operation or installation.
Can a filter remove turbidity from water?
Water turbidity occurs when the particles in the water are too small to filter out. It can also happen when incompatible chemicals are released into the water. Other reasons are high pH, high alkalinity, and high calcium content. All these problems are solved by cartridge filters. Cartridge filter media are made of polyester material with evenly distributed pores. The pores are so small that they can easily capture particles as small as 5 microns. So small particles, chemicals, minerals and everything else get trapped and deposited on the surface of the cartridge.