Details 25 used
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Prima Supply (15)
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Editors' Pick 5
Coupons 4
Deals 11
Details 25 used
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Promo Detail: Apply this coupon while you make the purchase and check out at Prima Supply. You’ll get 30% Off.
Details 39 used
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Details 05/28/2025
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Expiry Date: 05/28/2025
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Details 05/09/2025
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Expiry Date: 05/09/2025
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Promo Detail: Grab 20% Off. If you want save more money, come here. You’ll find it’s the right place.
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Prima Supply Frequently Asked Questions
Can I cancel an order?
To cancel an order, please call the customer service team at (502) 966-4578. One of their customer service representatives will work with you to cancel your order.
Orders may not be canceled by email, voicemail, or the website contact form.
- Please note: any order may be canceled before they process the order for fulfillment.
Why charge a restocking fee?
The restocking fee helps Prima Supply keep prices low. There are high shipping and handling costs associated with processing returns, and they don't want to pass those costs on to every one of the customers through higher prices. By charging a restocking fee on returned items only, they're able to provide an affordable and enjoyable shopping experience for customers.
What about damaged and incorrect items?
If you notice significant damage to the packaging, they suggest you to review the condition of the item before receiving the shipment. This procedure is not always possible, particularly at non-commercial delivery locations where the shipment may be dropped-off without signature confirmation.
If the damage is discovered after the shipment has been delivered, contact their office by email to discuss your options. In most cases, they can ship a replacement item at no-charge and handle the damage claim with the carrier directly. Certain limitations apply on high-value items.
If the item is damaged in-transit, please see their shipping policy for how to handle damaged products. They always encourage customers to call their office the moment damage is discovered in order to achieve the best outcome.
They make every effort to ship out the right item the first time, but in the event that they ship out a wrong item they will take care of shipping the item back and shipping out the correct order right away.