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Promo Detail: Shop and Save at Rabot1745 US once you use this $20 Off promotion.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they will send you an email to let you know it's on its way. If you do not receive your refund and it has been 10 working days since you received their email, then you will need to contact their Customer Service team through your account.
What happens once my item is returned?
As soon as they receive your order they will review the reason for return and let you know what they plan to do next. You should receive an email to notify you of any action taken.
How do I return an item?
They try not to make things complicated for you, log-into your account to contact their Customer Service team and they'll do the rest. You will need to tell them the reason for the return so they can choose the best option for you.
How can I pay for my order?
They offer a variety of online payment methods to ensure their customers can place orders with ease.
VISA
MasterCard
Maestro
American Express
Alipay
PayPal
I have a payment problem on my order. What should I do?
If you are seeing the status 'Payment Problem' on one or more of your orders then this means that they need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct.
If you have done all that and still the problem is not fixed, then please contact their Customer Service team.
How do I use a discount code?
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code. Enter it here'. Add your unique discount code into this box and click 'Add' to apply the discount.
What do I do if I have not received my order?
They will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Can I place an order to a different address?
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.
How will I know when my order has been dispatched?
They'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. They may ship items separately in the event of one or more of the items being delayed.