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Can I get free shipping at Ravensburger?
Yes, of course.
Ravensburger offers Free shipping on order over$50. Standard Shipping is offered at a flat fee of $2.95. Standard Shipping (estimated delivery within 5-10 business days).
Ravensburger is shipping to most destinations within the contiguous United States. They currently do not ship to Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico or any other U.S. territories and possessions.
If you choose Priority or Express Shipping, the shipping costs will be calculated and displayed before you complete your order and may vary based on weight and dimensions of the package.
What is Ravensburger Return Policy?
Ravensburger are dedicated to providing the highest quality products and services. If, for any reason, you are not completely satisfied with your order, please follow the guidelines detailed below and they will be happy to help you to return your purchase.
Please note that due to their nature, customized/personalized items, such as Photo Puzzles cannot be returned unless defective or damaged during shipment. You can request a replacement for the same item if it is defective or was damaged during shipment.
In addition, once placed, orders for customized/personalized items cannot be canceled. Please check your order carefully before submitting it to them.
How do I know if a product is available?
You can check the product availability on the product pages in their shop.
There is enough stock to deliver the product right away
There are just a few items left in stock and that they cannot guarantee immediate delivery
The product is currently out of stock and cannot be ordered.
In very few cases it occurs that they cannot deliver a product shown as available. They however do their best to avoid those cases.
Can I cancel my order or return the puzzle?
Ravensburger Photo Puzzles are custom made according to your specifications and tailored to your personal needs. That is why they cannot accept cancellations or returns for Photo Puzzles, unless defective or damaged during shipment. You can request a replacement for the same item if it is defective or was damaged during shipment.