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How much does the address correction cost?
Please verify your address completely before placing an order. There is a $20 address correction fee when for any changes or corrections to your address.
They will get your authorization and charge the fee before making any corrections. The fee is charged to them by their shippers.
Does Redriverpaper offer overnight or second day air service?
Yes. They use UPS for these expedited services. If you are ordering after 2pm Central Time, it is best to order by calling 888-248-8774.
If you order after 2pm Central Time, your order will ship the NEXT BUSINESS DAY. Business days are Monday - Friday. Saturday and Sunday are not business days.
Delivery time and date are guaranteed with the exception of weather related delays.
How are back orders handled?
Red River Paper strives to have their products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order.
Usually, this means a phone call or an email. They will hold the full order until all items are available. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.
Please note that the website may not be updated with the latest backorder items but in most cases reflects what they have in stock.
Can I request special delivery instructions?
No. Drivers are not able to comply with special requests like "Leave at backdoor" or "Leave in garage".
Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence.
Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location.
Red River Paper will do our best to email you if they see a request that probably cannot be fulfilled, and try to help you make alternative arrangements.
What happens if I return an open box?
They are unable to accept returns for opened merchandise.
Inkjet paper is a consumable item like toothpaste or an inkjet cartridge. It is not something that can be opened, partially used, and then returned.
Return of opened paper, not previously authorized by customer service, will not receive a refund.
If they receive an open box back without previous authorization, no return or credit is possible. If this happens, they can ship the paper back to you at your expense.