Tokyo Laundry Frequently Asked Questions
What is the return policy?
They offer refunds or exchanges on all items subject to the below:
You return your item/s within 28 days of it being delivered.
It is in its original condition and is unworn and unwashed
Original tags and labels are still attached
Can I exchange an item?
They can only offer exchanges for the same item in a different size/colour.Exchanges are subject to the item being in stock when the return is processed. It can take 2-3 weeks to receive an exchange item due to the extra postage time and returns processing period.
How long will it take to get my refund?
They aim to process all returns within 10 working days - you will receive an email confirming when your refund is processed. Please note refunds onto debit or credit card typically take between 3-5 working days to show in your account after they refund you, but depending on your bank this can be up to 10 working days.