20% Off Reef and Ledge Coupon Codes | Apr 2024

Can I make an exchange at Reef and Ledge?

• The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. 

• Once they receive your returned item, they will issue a refund based on all requirements being met.

• If you would rather not purchase a replacement, and don't mind waiting a few days, great! They will process your exchange in the order it was received.

How long can I get my refunds at Reef and Ledge?

They will notify you once they’ve received and inspected your return, and let you know if the refund was approved, or if not, why. If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What should I do if my items are damaged?

Please inspect your order upon reception and contact them immediately if the item is defective, damaged or if you receive the wrong item, so that they can evaluate the issue and make it right.

Can I return the sale items?

Unfortunately, they cannot accept returns on sale items, special orders, limited editions, or gift cards. 

How long can I get my orders at Reef and Ledge?

• Their transit times are based on USPS and FedEx posted delivery days and they cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of their control.

• For Free shipping, please allow 3-8 days to receive your order.

• For Priority shipping, please allow 1-3 days to receive your order.

• For Express shipping, please allow 1-2 days to receive your order.

• Orders placed before 2PM EST Monday-Friday will be shipped same day. Orders placed after 2PM EST will be shipped the following business day, excluding holidays and weekends.

Must I pay taxes at Reef and Ledge？

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

What should I do if I receive damaged shipments?

All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. they will not be responsible for damage claims made 72 hours after delivery.

Can I cancel my order?

If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred. Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product being shipped.