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ricki's Frequently Asked Questions
What is the gift card service?
Redeem gift cards online or at any Ricki's location
Choose which pre-set amount you'd like to give
No expiry date
- FREE standard shipping for any gift card only purchase
- Mail a gift card directly to the recipient (including a packing slip with the gift giver's name and card value)
Can I make a exchange or return at Ricki?
Yes, you can. If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item are subject to the refund policy.
What about the promotional discount for returns?
The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item.
What kind of shipping ways can I choose?
$2 ship to store.
Pick up your online order at any Ricki's store location for $2. Choose Ship to Store at checkout.
Ground shipping-free
How can I track my order?
Once your order has been processed by their warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, they encourage customers to hold onto the shipping confirmation email you receive from them.
Orders shipped to personal or business addresses are sent via Canada Post. If you've chosen to ship your order to a Ricki's store, your order will be shipped for $2 via Purolator to the store you selected during checkout. You will receive a Shippng Confirmation email to let you know your order is on its way.
Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for your convenient pickup. When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package.