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CA Demand: Get a Dog Sitter for Your Pup While You’re on Vacation: Get $20 off First Booking.
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Which guarantee doesn't Rover include?
Damages to the sitter's property or home.
Injury to sitters and dog walkers.
Injuries to family members or roommates.
Vet care costs beyond 30 days.
Anything pre-existing or preventable-such as fleas and ticks.
How long does the reimbursement claims process take?
The process may vary. They work as quickly as possible with hopes of resolving all claims within 14 days of receiving all appropriate documentation.
If I file a claim, am I eligible for a refund?
Refunds and reimbursement are considered on a case-by-case basis. When it comes to refunds for services, Rover requires that owners and pet care providers attempt to work together before filing a reimbursement claim. Please try contacting the other party through your Rover inbox as your first step.