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What is the shipping policy of Ruffwear ?
All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays. Orders containing the Restcycle™ Bed and Urban Sprawl™ Bed ship via FedEx Home Delivery service. Shipping costs are calculated based upon the delivery location, weight and dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real time at checkout. Orders over $74.95 ship for free.
Do they offer refund policy ?
Yes, they do. Ruffwear will issue a credit for the amount of the returned item(s) within 3-5 business days of receipt. However, please allow up to two billing cycles for the credit to appear on your statement.
How about the return policy of Ruffwear ?
If you're not satisfied with your purchase, you can return your order for a full refund within 30 days of your purchase date. Plus, you get free shipping on returns and exchanges. Ruffwear will accept returns on products that have not been used and are current styles/colors. Credits may take up to five business days to post to your account once your item has been received. They will notify you via email when your return has been processed.