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The Shaving Shack (50)
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Editors' Pick 5
Coupons 38
Deals 12
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The Shaving Shack Frequently Asked Questions
What is the refund policy?
Items returned with a 14-day return guarantee:If you withdraw your purchase within 14 days of delivery and we make no mistake, they will offer a full refund or replacement. Please note that they do not pay for returning items to them.
Request a refund when returning paid items attached to a free gift promotion, so items returned for paid free gifts, whether paid or free gifts, should be returned unused with their original packaging. If you use a free gift, you should keep it and the retail value will be deducted from the balance to be returned to you.
What is the return policy?
Their 14-day Return Guarantee: Their 14-day return guarantee means that if for any reason you are not satisfied with your purchase, you can return the item to them in its original condition within 14 days of receipt and they will issue a full refund - please refer to their refund policy. Please note: for hygiene reasons, they can only accept returns with defects on opened items. They cannot replace goods that are undamaged, defective or incorrect. With their Merkur double-edged razor, it is especially important to follow the maintenance instructions as shown in the leaflet that comes with the razor. Otherwise it may void your warranty.
How to return?
Please follow these steps so they can process your refund effectively:
Please send us a note detailing the reason for your return. This note must include your name, address details and telephone number.
Securely wrap the item in its original packaging (if any).
Send packages to: Returns Department, Shaving Lodge, Dash Direct Ltd, Bluebeards HQ, Drakes Court, Langage, Plymouth, Devon, PL7 5JY UK.
For your safety, they suggest you use a registered delivery service.
For credit card purchases, the refund will be credited to your account the same day they receive the returned item. They will send you a receipt by post. For all other payments, refunds will be issued by cheque - please allow 10 business days.