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What is the return policy?

• They will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping.  

• All returns must be initiated with our Customer Service Team within 14 days of the day you received the product and shipped to them within 7 days of receiving a return label. 

• All returned items must be in new and unused condition, with all original tags and labels attached.NOTE: Smoking accessories, custom products, made to order products, face masks, and personal care products are not eligible for returns.

• Their products are often custom made by independent designers from around the world. 

• They will do their best to work with you should there be a problem, although some items are not eligible for return. 

• These exclusions are detailed out on individual product pages.

• To start the process of your return, or if your item arrives damaged, please reach out to them through their contact form or call 1-877-546-0816 M-F 9am to 6pm EST within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) form. 

How much should I spend on the shipping?

• They only ship to the U.S., Canada, and MexicoShipping is automatically calculated at check-out based on your location and the location your project is shipping from.

• They support and represent small, independent brands and makers and if you order from multiple brands.

• They offer free shipping within the Continental United States for most orders $50 or more, after any discounts have been applied (*some exclusions may apply). 

• If you’re located in the contiguous United States and you order $50+ from qualified designers within the United States, free shipping will be automatically applied at checkout.

• Shipping to Alaska, Hawaii, Canada, and Mexico is $25  Local import duties and taxes may be requested based on individual products, materials, or price thresholds.

When can I expect my order?

They are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.

 How can I get free shipping?

• They offer free shipping for most orders $50 or more shipped within the United States. 

• If you're located in the contiguous United States and you order $50+ from qualified designers within the United States, free shipping will be automatically applied at checkout on orders $50 or more after any discounts have been applied.