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How can I return goods I am not satisfied with?
Review their Return and Exchange information above. Follow the Return Instructions below.
Allow 2-3 weeks for shipment and processing time.
Refunds will be made in the same manner in which payment was received.
Credit Card refunds will be issued within 1 business day of processing the return.
Check/Money Order refunds will be issued within 10 business days of processing the return.
Fill out the returns form completely.
Carefully repackage the merchandise and be certain to include the return form.
If your package was damaged in transit, save the original packaging and contact our Customer Service Department immediately.
Do I need extra money for the gift bag?
They give special attention to gift orders and, of course, omit price and sales slips. At your request, they will include your personal gift message, printed on card stock, at no charge. Please click for more information.
For an additional $4.95 they can place many items in a gift box/bag with tissue and ribbon. See individual product descriptions for restrictions. On the "your order" or "checkout" screen where your items are listed, you will see a "Gift Bag" column.
If the item has gift-bagging available you will see a "click" in that column. Click that link and the Gift Bag ($4.95) will be added as a separate item to your order, and the item you want gift-bagged will be added to your "gift bagged" list.
Are personalized products available?
Many of their products are available personalized. Specifications and shipping times vary for each item. Please refer to the item description for maximum number of characters allowed and ordering information. Please note: a space or punctuation mark constitutes a character. And the personalized items are not returnable.