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Anecdote Frequently Asked Questions
What is their return policy?
They support their products 100%. They work with some of the best factories in the world and select partners that they believe are unique in the market. They believe that the design details, quality and safety of our products will meet or even exceed your expectations.
The returned goods shall be returned in the form of original payment of the commodity price, less freight and handling charges. Unless the goods received are damaged or defective, the freight and handling charges will not be refunded. Return freight may apply. Refund of taxes levied in accordance with state and local laws.
Can I cancel my order?
Custom orders must not be cancelled. Sorry, once the stock goods are sent to their fulfillment center, they cannot cancel the order.
When you submit an order online, it will immediately enter their database, send an order confirmation email, and their system will verify your payment. Within about an hour, your order will be transferred to our fulfillment center and cannot be modified in any way.
They hope that in most cases, this rapid ordering process will be beneficial to you; However, they recognize that this may make it difficult to cancel or modify your order.
How did I receive a bad product? What should I do?
The furniture has been carefully inspected before shipment. They require you to inspect it after receiving the goods. For items received through white gloves delivery, you need to sign at the time of delivery. If defects are found, please contact our customer service team: [email protected]. In addition, stores do not accept furniture returns.
How often can I receive my items?
The stock goods delivered through white gloves will arrive within about 2-4 weeks after receiving the order.
Customized interior decoration items are made according to the order and will arrive within about 6-8 weeks after receiving the order. The customized cushion will arrive within about 4-6 weeks after receiving the order.
Their white glove delivery partner will contact you when your order is ready to arrange door-to-door delivery. This service includes taking items to the room of your choice, unpacking and assembling as needed, and removing all packaging materials. They require you to inspect the goods when they arrive and sign after receiving them.