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JUST Water Frequently Asked Questions
What should be included in the return request?
To request a refund or replacement send an email to [email protected] within 30 days of the date of your original order.
All such refund requests shall have your name, order confirmation number, and must be accompanied by (i) written documentation outlining the reason for such refund request and (ii) photographic evidence of such damaged or defective Products.
What are the conditions for returns?
To be eligible for a refund, your ordered Products must be unused and in the same condition that you received them.
The Products must also be in the original packaging. Just Goods only provides refunds from purchases made on www.justwater.com.
They may require proof of purchase if they can’t verify your order. If needed they will adjust this policy as required by the laws of the state in which you live.
Because of food safety laws they unfortunately can’t accept the return of food products.
If the Product you received expires within 1 month, was damaged in transit, or is otherwise defective, they reserve the right to either refund or replace it with a similar version of the Product at no cost to you.
What is the cancellation Policy?
You may cancel your subscription to Products offered through the Service at any time.
If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by Just Goods.
What to do if I want to change subscription Program orders?
Subscription Program shipments will be of the same Product or Products ordered during the initial Subscription Program shipment.
You may change the Product or Products received as part of your Subscription Program at any time by logging into your account, going to your “My Account” section, and clicking “Update subscription.”
You may also email them at [email protected] with your name, Subscription Program number, and the desired Product or Products change.
Pricing may change depending on the changes to the Subscription Program order Product or Products.