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Heavenly Frequently Asked Questions
Is Staying During The Week Less Expensive Than During The Weekend?
Overall, chances are that you will find better rates when booking a stay between Sunday through Thursday, when most people are in school or at work. This can change during popular times such as Christmas, New Year's, Martin Luther King Day, and President's Week.
How will your dining reservations work?
At many of their resorts, we will be continuing and expanding their Time to Dine on-mountain reservation services, available once the resort opens for the season via the Dining Reservation Page, the Epic Mix app and through onsite QR signage.
Reservations will be available at 7:00 am local time the day before and will be required for their largest quick-service restaurants.
Will children under the age of 12 need proof of vaccination after it becomes available to dine indoors on-mountain?
At this point, they are not requiring children under the age of 12 to provide proof of COVID-19 vaccination and do not intend to institute a change in this policy this season unless required to do so by local public health.
Why do they have different policies for quick-service and full-service restaurants?
Indoor, on-mountain quick-service restaurants are higher volume, higher density locations with cafeteria-style settings and multi-party seating options. We believe this vaccine requirement will reduce the risk of spreading COVID-19 in these unique settings and protect their guests and their families as well employees.
Full-service restaurants are more spacious with party-specific seating, providing natural physical distancing and capacity management.
Do I Need To Make A Reservation And Purchase A Lift Ticket?
No, when you purchase your lift ticket, it is for a specific resort and specific date, and therefore there is no need to make any further reservation.
Is My Lift Ticket Transferrable?
No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date range you purchased.
Do they Rent Helmets?
They do. You can add helmets to your rental package or pick one up on a first-come, first-serve basis at the shop. They don’t take reservations for helmets by themselves.
Although helmets aren’t required, they strongly recommend them for anyone hitting the slopes.
Is EpicMix.com still available?
All features offered by EpicMix are now located on the mobile app, in one central location. You no longer need to visit several different locations for your information, it is all located in the mobile app.