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Can I repalce the products that I'm not satisfied?
In the event that you are not fully satisfied with the product or are having technical difficulties, they offer the option for a replacement or full refund within 120 days of purchase.
If you prefer to return your Skylight product for a full refund, their customer service team ([email protected]) will provide a pre-paid shipping label so that you do not incur additional costs.
They may request that the product be returned to them within 30 days of of receipt of the label.
If you have surpassed 120 days after your purchase, they will consider replacements and refunds on a case-by-case basis.
How to cancel the Skylight Plus membership?
You may cancel Your Skylight Plus membership at any time, contacting their support team at [email protected] and selecting “Cancel Subscription.”
Skylight will refund to You the unused, pre-paid amount of Your Subscription Fee on a pro-rated monthly basis.
You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred until Skylight receives written notice of Your cancelation as set forth above.
When will I receive my order?
Orders are shipped Monday through Friday and all domestic orders placed through www.skylightframe.com typically get to your home within 5-7 days.
International shipping may take longer.
Severe weather may cause delays.
They are also on Amazon Prime if you would like to purchase a faster shipping method.
Expedited shipping is available during checkout at most times. Choose expedited shipping for an approximate 3-day delivery.
Does Skylight offer international shipping?
Yes, Skylight does ship internationally but cannot ship to the UK due to import restrictions and fees.
If you are in Canada, they recommend purchasing on their Canadian website.
Please be aware that import duties might apply as your order is sent from the US.
Skylight is NOT responsible for custom fees.
When shipping internationally, they are unable to receive tracking information after it leaves the US borders.
How to track my order?
Once your frame has shipped, you will receive the tracking information in the email that was used to purchase the frame. Click the tracking link or copy the tracking number into a Google search bar and you will see your tracking information there.
When shipping internationally, they are unable to receive tracking information after the package leaves the US borders.