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What are their shipping options?
Free Shipping (3-7 days processing, 2-8 business days shipping).
Economy Shipping $6.99 (3-4 days processing, 2-5 business days shipping).
Standard $9.99 (2-3 days processing, 2-3 business days shipping).
Express $19.99 (1-3 days processing, 1-2 business days shipping).
High Priority Express $39.99 (1-2 days processing, 1 business day shipping).
Will my crystal be safe during shipping?
Absolutely! At Artpix 3D, they make sure each crystal that departs from any of their locations is well-protected against the perils of travel. They package their crystals in sturdy gift boxes (except for necklaces; these are packaged in gift bags) then wrap them in plenty of bubble wrap to absorb any bumps or jostling.
How do I cancel my order?
They won’t get offended if for some reason you need to cancel your order. Just email them at [email protected] and let them know the reason for your cancellation.
Please contact them as soon as you realize you want to cancel your order. They can only issue a full refund if they haven’t begun production on your item. Since they pride ourselves on their efficiency, they may start working on your crystal sooner than you might expect.
Even if your order is ready or partially ready when you contact them, they can still cancel it. However, they will have to subtract a 10% or 20% fee from your refund.
Can I wrap my own gift at home?
Sure! If you prefer to use your own gift paper, you’re free to opt out of their wrapping service. Take a look at this easy-to-follow video tutorial for instructions.
What kind of images can I upload?
You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at Artpix 3D, we totally get that.
So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, they’re happy to engrave it in a custom crystal keepsake that you can treasure forever.
How long will it take to make my crystal?
Your order should be processed and delivered within 3-7 business days with standard shipping. Delivery times may vary depending on your location and shipping method. To see the estimated delivery times for your order, enter your shipping address during checkout. If you’re ordering a crystal for an important occasion, they recommend leaving yourself a little extra time, just in case.