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Editors' Pick 5
Coupons 10
Deals 39
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7 used
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Sneakerhead.com Frequently Asked Questions
How can I get my order shipped to a different address than my billing address?
They strongly recommend and prefer that first time customers send their order to the billing address on file with the card account.
They may require you to do so in order to comply with their fraud prevention standards.
Orders can sometimes be shipped to a different address, however, they still require the correct, matching address for your credit card in addition to the shipping information.
If you need to make arrangements for shipping to a different address, please call 1-866-339-7463 during normal business hours to speak with a representative.
What is going on with my order? How can I find out?
There are a few ways to check the shipping status of your order. When your order is processed and shipped they will send a Shipping Confirmation e-mail followed by a Shipping Update e-mail both in which you can reference your order details and tracking number.
If you have not received an e-mail within 2 days of your order being placed, or if there is any delays with your order, you can call Customer Service at 1-866-339-7463 during their normal business hours by phone, they recommend you check your e-mail spam inbox as well.
How long does it take to get to my house?
For U.S. customers, ground shipping takes 3 to 7 days. All orders are shipped from their warehouse in California and the average delivery time to the East Coast is approximately one week.
For customers outside the U.S., delivery time varies depending on your location and shipping method, but most packages arrive in approximately 7-10 days. For more information on shipping, please see their shipping information page.
These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.
I want to return shoes. How do I do that?
At Sneakerhead.com, they offer FREE Shipping on orders of $75 or more. If, for any reason, you are not completely satisfied with your purchase, they will gladly accept your return on most items for a refund within 30 days.
Please pack sneakers, shoebox, and all accessories in original shipping box with your completed return form.
Please note that they will not accept returns where the shoebox has been taped and used as a shipping box.
What are the guidelines of returning?
Returned items must be in new condition.
Sneakerhead.com will not accept returns if there is evidence that your purchase has been worn outdoors. Please try on sneakers on a carpeted surface to ensure fit. They will gladly provide a refund if you are not satisfied.
The original shoebox/packaging and all accessories must be returned with your purchase. If item includes security tag, it must not be cut or tampered with in any way to be eligible for return.
Please pack sneakers, shoebox, and all accessories inside original shipping box. Returns without the original shoebox, using the shoebox as a shipping box, or missing accessories will not be accepted.
You must have a return authorization number for ALL returns.