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Can I cancel my appointment and how?

• Yes. You can cancel the reservation request through the Soothe mobile application.

• Click the menu icon in the upper-left corner of the application.

• Select Appointment.

• Find the appointment you want to cancel and tap Cancel.

• If the meeting cancellation complies with their cancellation/rescheduling policy time limit, the application will confirm the cancellation fee before cancellation.

• You may cancel or reschedule your appointment 4 hours in advance without penalty.

• Click the menu icon in the upper-left corner of the application.

• If you reschedule less than 4 hours before the appointment, we will charge 50% of the total booking fee.

• Find the appointment you want to cancel and tap Cancel.

• If you reschedule less than 2 hours before the appointment, they will charge 100% of the total booking fee.

• If you cancel an appointment less than 4 hours before the appointment, they will charge 50% of the total booking. feeIf you cancel an appointment less than 2 hours before the appointment, they will charge 100% of the total booking fee.

How to cancel the membership of Soothe?

• You may cancel your SoothePass membership at any time from the Relaxation Application or Website without risk. Once you cancel your membership, you will not be able to accumulate any member points. 

• After you cancel, you will no longer have access to your membership features, and you will not see the "See the Pass" option on the home screen of your application until you re-subscribe.

• If you purchase Relaxation Member of the Year and cancel it before the end of the year, you will not receive any refund for unused massage time. However, your unused time can still be used after you cancel your membership.

How does Soothe work?

• Soothing helps you book into your home, hotel or office for a five-star experience. They can find certified professionals in your area at the time you specify. 

• At the time of your appointment, the supplier will arrive at your door for all necessary supplies to complete the service request.