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How do I use installments by afterpay?
Simply shop online, add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details; returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount of $35 will apply and you must meet additional eligibility requirements to qualify.
How can I rest my password?
To reset your password, visit the Account page here and click on “Forgot Your Password?”. You will be able to provide your email address and they will send an email containing a link to reset your password.
Where can I get special offers and promotion codes?
By signing up to receive email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.
Where is my order? Can I track my order?
When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a registered member, you can also log into your account and access the "Order History" section to see the status of your order. If you'd like to locate your order without logging in, click on the Check Your Order Status link below: Check Your Order Status.