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What is return policy?
Follow the instructions on your Packing Slip included in your original order. Please return item(s) within 30 days. They do not accept items that are worn, washed, altered, sale items, accessories, bodysuits & swimsuits. They do not do refunds or exchanges. They will gladly issue you store credit in the form of an e-gift card to the email address on file. Store Credit can be used immediately and never expires. When returning, they recommend using a trackable service such USPS flat-rate shipping. Please also remember that you are responsible for returning shipping charges.
Do you have shipping policy?
If you have ordered with express shipping please note: when ordering with express shipping please know that your package will be shipped out in 1-2 business days. If you have placed an order for Custom Denim By Sorella these items take 10 business days to create, not including weekends and/or holidays. If you have ordered with standard ground shipping please allow 1-5 business days for your order to process and ship from their facilities. If you are an international order please allow 6-10 business days for your order to process and ship from their facilities.
I placed an order, but never received a confirmation email. How should i do?
If you do not receive an email from Sorella Boutique within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address entered may of been spelled incorrectly. To check your orders, log into your Sorella Boutique account and select the “My Orders” option to review your order history. If you are still unable to locate the confirmation email for your order, please contact their Customer Support team by emailing [email protected].
I love an item, but it is sold out. What can I do and how often do you restock?
Great news! They get new items weekly and often restock their most popular items. Simply visit the product page of your favorite items, and click which size you would like and it will show a “NOTIFY ME WHEN BACK IN STOCK” button. Once the item is restocked, you’ll be notified right away via email!
