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What is the No Show Policy?

• If you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. 

• Customers who fail to cancel reservations for a Wanna Get Away or Wanna Get Away Plus fare segments at least ten (10) minutes prior to travel and who do not board the flight will be considered a no-show, and all remaining unused Wanna Get Away or Wanna Get Away Plus funds will be forfeited. 

• All remaining unused Business Select and Anytime will be converted to flight credit for the originally ticketed Passenger only. 

• If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account. 

• Any taxes and fees associated with your reward travel reservation will be held for future use in the form of flight credit under the name of the traveler(s).

How can I pay for my tickets?

• You may use a maximum of three forms of payments per passenger, which includes one credit card or PayPal account per transaction. 

• The following forms of payment are accepted at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations: Credit Cards, flight credit, Southwest gift cards, and Southwest LUV Vouchers. 

• Starting 6/3/2020, only the following domestic airports will accept cash at the ticket counter: AMA, BUR, CRP, DAL, DCA, ECP, GEG, GSP, HNL, HRL, ISP, ITO, LAX, LBB, LIH, MAF, MHT, ONT, PHL, PNS, PWM, RDU, SNA, STL, TPA. 

• Starting 7/1/2020, cash will not be accepted at any domestic airport ticket counter. Cash will continue to be accepted at international airport ticket counters. 

• PayPal is only accepted at Southwest.com. 

What to do if I lost my personal items?

• They 're sorry to hear that you've misplaced your belonging and will do everything in their power to reunite you with your item. 

• To properly guide the search process, please tell them if the item was a part of your checked baggage (i.e. in a piece of luggage that was checked at the ticket counter or at the curbside) or if it was unchecked.

How to check my baggage?

• Each Customer is allowed two free checked bags (weight and size limits apply). 

• Plus, golf bags1 and skis2 count toward your free checked bag if they are within the weight limit. 

• At the airport, check your bags using their self-tagging kiosks or with a friendly Southwest agent.