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When will I receive my order?

• Orders placed before 3pm MST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day.

• For standard shipping, orders will typically arrive 4-6 business days from the date of shipment.

• For economy shipping, orders will typically arrive 5-10 business days from the date of shipment.

• Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. If they encounter any unexpected delays in shipping, they’ll contact you via email.

• Next Day Air orders must be placed by 12:00 MST in order to guarantee same day shipment and next day delivery.

Do they offer international shipping?

• They can sell and ship some goods internationally, depending on the destination and product. You can find a list of countries they can ship products.

• Unfortunately, they can’t ship to Switzerland or states in the EU or EEA. If you’re based in Europe, they encourage you to visit their European partner, bergfreunde.eu, for outdoor gear and apparel.

• You can also find a list of brands that prohibit us from shipping their products outside of the U.S. here.

• They use UPS to ship internationally, and USPS as a shipping option to Canada only. For all international shipments, your order will be subject to applicable customs, tariffs, duties, and any required taxes.

What about return shipping?

• To make shipping a return even easier, they offer a flat-rate $6.99 UPS shipping label for eligible customers within the contiguous U.S. who are returning products that don’t need to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after a Gearhead generates an RMA for you.

• Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.

• Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more. Label price may vary during promotional periods.