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Can I make an exchange at Stitch Fix?

Stitch fix offers the exchange of items purchased from stitch fix freestyle ™  And the items you received in the repair but have not purchased. Learn more about the types of exchanges they offer and your expectations after you apply below. they offer the following transactions: During checkout, the size of the items you receive in the repair is different. Different sizes of items purchased from freestyle stores.

What should I do if my items are damaged?

If you have checked out the repair item and need to change it to another size, you can contact them to see if they have a substitute. they can also provide pre paid printable labels for returning your original items.

How do I track my returns and refunds at Stitch Fix?

• Tracking your returns is simple. You will refer to the tracking number printed on the prepaid return label and enter it into the USPS package tracker.

• After they receive your return, they will return the price you paid for your goods to your original payment method. Check your order and return page to confirm that your return has been received and the refund has been processed.

• Please remember: it may take 14 working days to receive a refund. If your refund is not sent within this time, please contact them and they will solve the problem.

• If you use a stitch fix credit card to pay for all or part of the delivery, any amount charged in your saved payment method will be refunded first. The remaining amount will be returned to your credit balance.

If the goods arrive at the wrong address, can I reschedule the route?

• They can only reroute the package when it is delivered via FedEx. Since they ship packages through multiple carriers, you must contact them to check whether your goods can be diverted. If your goods should be delivered on the same day, you cannot change the route. If you contact them to change the package route, please make sure to provide them with your contact number so that FedEx can call in case of any delivery problems.

• For USPS, you can ask them to intercept packages and save them in local facilities, or reroute packages by visiting their website. Enter your tracking number to determine if your shipment is eligible and create a request. The availability of package interception depends on various factors and may not be applicable to all shipments.

My tracking shows that the goods have been delivered, but I haven't received the goods yet. What should I do?

Although they trust and value their operators, delivery problems occasionally occur. they suggest you contact your neighbor to see if it was delivered accidentally somewhere nearby. You can also contact the carrier directly to confirm that they no longer own the package. The phone number of FedEx is 1-800-go-fedex.